Automate returns and exchanges to retain revenue

Returns management software for fashion. With one purpose: to solve returns by automating processing, converting refunds to exchanges and using data intelligence to reduce returns.

Trusted by e-commerce teams from leading fashion brands

Fashion returns are complex

Wasted resources, lost sales, bad customer experiences and high return rates.

Returns processing

Wasting time manually processing returns

Manual processing is a waste of time and resources, and provides a less optimal customer experience, while making it difficult to gather actionable return reasons.

Exchanges

Loosing retained sales from exchanges ​ ​

Not having an efficient self-serve exchange process makes you miss out on retaining sales, while impacting customer loyalty and life time value.

Data transparency

Missing data insights and course of action

Lacking return data insights and not understanding why returns happen makes it very difficult to take action and reduce return rates.

Returns don't have to be a headache

Automations and data intelligence to retain revenue, increase customer loyalty and reduce return rates.

Automated returns processing in a branded self-serve portal to free up time in customer support, improve customer experience and collect valuable product insights from return reasons.

Feature screenshot

In good company

We do fashion returns.

    • Guiding shoppers to the right size is a huge part of providing good customer experience. Float provides unique insights allowing us to do exactly that.

      Josefine Laigaard
      CEO at Saks Potts
      jl

    • The overview is extremely simple to navigate, the insights are detailed and it even automates and gives me suggestions for things such as size guidance updates for our product pages

      Freja Lange
      Customer Service at Scandinavian Edition
      fl

    • The float platform and team has been a game-changer for us. In just 3 months, they’ve helped us reduce returns significantly, saving us thousands of dollars. The data driven insights helped us truly understand why products are being returned. Can’t wait to see what we can do in the next 3 months!

      Calvin Roex
      Director of E-commerce at DUER
      cr

    • We’ve gotten a clear understanding behind each return. It is incredibly useful for product development and communication

      Monica Trabjerg Balle
      Head of E-commerce at Roccamore
      mb

    • Before Float, we used gut feeling and manual Excel work for returns analysis. It's now very intuitive for us using their insights. The team is fantastic and wants us to succeed - compared to some other apps and tools, their follow-up work is excellent

      Jørgen Dahlen
      Digital Content Manager at Scandinavian Edition
      jd

    • We just launched with Float and instantly they provided us with a lot of detailed insights. They have provided all the data we need to start reducing returns. We especially love their insights on style fit and customer behavior.

      Michaela Ritsing
      Process Optimization Specialist at Dea Kudibal
      mr

Turn refunds into exchanges.

Reach out to learn how we help fashion brands create a better returns experience.

Pricing that scales with your needs

Flexible and easy to get started.

Core

Good for any up-and-coming brand that just need the basics.

€99

+ per-return fee

  • Digital returns portal
  • Data intelligence
  • Dedicated onboarding

Advanced

Convert refunds into retained revenue and leverage data insights to reduce return rates

€299

+ per-return fee

  • Everything in Core plus:
  • Self-serve exchanges
  • Product page size guidance
  • Dedicated merchant success manager

Premium

Automate your entire return and exchange process across your operations

€699

+ per-return fee

  • Everything in Advanced plus:
  • Access to API and webhooks
  • Dedicated integration support
  • Recurring performance reviews

Book demo

Learn why leading fashion merchants trust us to solve returns.